Call Center Notes - Fixed
We have resolved the issue related to call center notes disappearing from the calling script. If you are still experiencing issues, please clear your cookies and cache. Thank you for your patience.
Known Issue - Call Center Notes
We are aware that call center notes appear to be missing after the E+ 2.9 release last night. We have validated that the data has certainly not been deleted. We have identified the cause of this issue and have a team working on an immediate fix. In the meantime, you may continue your normal process but please be aware that any new information added will overwrite previously collected information. If no new information is collected, do not touch the field and the previously collected information will be saved. Thank you for your patience.
E+ Post-Release Issues
We are aware of some access issues and server errors that some users have received this morning related to the E+ 2.9 release last night. We are working with our entire team to resolve these issues ASAP. Thank you for your patience.